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Damaged Goods  
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Missing or Wrong Items    
Return Procedure      
Return Policy
  Damaged Goods
Damaged or short shipments should be reported within 5 days of receipt. 
If a shipment arrives damaged or if the box appears damaged...
  • Note damage on the delivery bill and have the driver sign it, acknowledging the damage.
  • Contact the Patterson Medical Customer Service Department within 5 days of receipt at 1-800-323-5547 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
  • Save the container and merchandise for inspection.

Missing or Wrong Items
If your order is missing items or has been incorrectly filled, please contact Customer Service.  Short shipments should be reported within 5 days of receipt.

Return Procedure
  • Call our Customer Service Department at 1-800-323-5547, Monday through Friday from 7:00 a.m.-7:00 p.m. CT for a returned goods authorization number (RGA number). Write the number on the outside of your return shipment and send package to Patterson Medical, W68 N158 Evergreen Blvd., Cedarburg, WI 53012. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RGA number.
  • If you receive merchandise as a result of a Patterson Medical error, we will pay for the return shipping expense and no restocking fee will be applied.
  • For all other returns, we will credit your account for returned merchandise, minus the required restocking fee, once merchandise has been received, inspected and confirmed to be in resellable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its shipping back to Patterson Medical. Initial freight charges are not credited. All credits must be redeemed within 180 days.

Return Policy
  • All returns must have an RGA number (returned goods authorization number can be obtained from our Returns Department--see above). All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.
  • All returns must be in original packaging and received in new and resalable condition. For applicable restocking fees consult the chart Restocking
Restocking Fees:
Days Elapsed Applicable Restocking Fees
Under 30  No restock fee on items shipped UPS.
15% of price of returned item on truck shipped items
30-60 25% of price of all returned items
61-90 50% of price of all returned items
Sorry, no returns will be accepted after 90 days elapse.
  • For health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.
  • Credits for returns are issued only to original purchaser.